Terms & Conditions

1. Introduction

Welcome to CreativeSolutionsGroup ("we," "our," or "us"). This document outlines the rules and regulations (the "Terms") that you must follow while using our yacht charter services and website, which can be accessed at creativesolutionsgroup.sbs, and are provided by CreativeSolutionsGroup.

By reserving a charter or using our website, you signify that you accept these Terms. Should you object to any term or condition, accessing our Service is not permitted.

2. Service Overview

CreativeSolutionsGroup offers a range of top-tier yacht charter services, which include:

• Rental of yachts for the day
• Evening boat tours
• Company retreats
• Events held in private
• Charters spanning multiple days

Offering of services is conditional on availability and prevailing weather conditions. We retain the authority to alter or cease services without prior notice.

3. Booking and Reservations

3.1 Booking Process

Should you wish to reserve a charter, you are required to:

• Have reached the age of majority, which is 18 years
• Submit accurate and comprehensive details
• Provide the deposit as noted in your reservation confirmation
• Accept and adhere to these Terms & Conditions

3.2 Confirmation

A charter booking is considered confirmed only after we have received your payment and sent you written confirmation. We hold the discretion to decline service to any individual.

3.3 Availability

The availability of charters is contingent upon vessel accessibility and advantageous weather conditions. We will make all reasonable attempts to meet your requested dates and times.

4. Payment Terms

4.1 Pricing

Pricing is indicated in € and encompasses any relevant taxes, unless stated otherwise. Note that prices may shift without prior notification.

4.2 Payment Schedule

• Initial Deposit: Payment of 50% of the total cost of the charter is required at the time of reservation
• Final Balance: Must be paid no later than 48 hours before the charter is due to start
• Incidental charges (if any): These are payable upon the charter's conclusion

4.3 Payment Methods

We accept a variety of payment methodologies, including major credit cards, wire transfers, and certified bank drafts. All payments are processed securely with encryption.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• If cancelled more than 72 hours prior to departure: A refund is processed, less any transaction charges
• Between 24 and 72 hours before departure: A refund equivalent to half of the total amount
• Less than 24 hours prior to departure: No opportunity for a refund exists

5.2 Weather Cancellations

In instances where the captain deems weather to constitute a danger, we will propose the following:

• Arrange a new date for your charter without any further costs
• Extend a full repayment if a reschedule is unachievable

5.3 Mechanical Issues

In the event that there are mechanical difficulties with the designated vessel, efforts to provide a substitute will be made. If this is not possible, we will return your complete payment.

6. Safety and Conduct

6.1 Safety Requirements

It is mandatory for all passengers to:

• Heed all instructions given by the crew
• Use provided safety gear as needed
• Disclose any health conditions that may impact their security
• Stay within the authorized areas on the vessel

6.2 Prohibited Items

The possession of certain items on board is strictly forbidden:

• Glass receptacles
• Banned substances
• Weapons of any form
• Excessive amounts of beverages (aside from moderate non-alcoholic drinks like juice or soda)
• Pets, unless we have given our consent in advance

6.3 Conduct

Passenger behavior must remain courteous at all times. Should personal conduct threaten safety or infringe upon the enjoyment of others, the charter may be terminated prematurely without reimbursement.

7. Liability and Insurance

7.1 Our Liability

Our liability is confined to the fee paid for your charter. We are not accountable for:

• Injuries to persons resulting from their own carelessness
• Damage or loss of personal items
• Indirect damages, consequential losses, or penal damages
• Delays due to weather or events beyond our sphere of influence

7.2 Insurance Coverage

Comprehensive marine insurance that covers both our fleet and business operations is in place. It is the responsibility of passengers to secure their own insurance for travel and personal belongings.

7.3 Assumption of Risk

Engaging in our charter offerings signifies comprehension that maritime pursuits carry inherent dangers, with participants taking responsibility for their own safety and security.

8. Modifications and Itinerary Changes

We maintain the authority to adjust itineraries, paths, or schedules in response to elements such as weather conditions, safety concerns, or logistical requisites. Efforts to ensure experiences of comparable value will be made wherever possible.

9. Force Majeure

Occurrences that lie outside our sphere of control, including but not restricted to the following, do not render us liable for postponements, cancellations, or modifications:

• Extremely adverse weather scenarios
• Catastrophic events of nature
• Government-imposed edicts
• Closures mandated by port authorities
• Mechanical failures beyond our anticipation

10. Privacy and Data Protection

The handling of your personal details adheres strictly to our Privacy Policy. By engaging with our services, you authorize the gathering and usage of your data as detailed within our Privacy Policy.

11. Intellectual Property

The content presented on our website, such as text, visuals, logos, and images, is safeguarded by copyright and trademark legislations. Any duplication, dissemination, or production of derivative works is prohibited without our express consent.

12. Governing Law

The applicability of these Terms is subject to the laws in force within Germany. Conflicts, should they arise, will be settled in the courts stationed within Hamburg, Germany.

13. Changes to Terms

We reserve the capacity to alter these Terms periodically. Revisions will be posted on our website, incorporating the date of the latest update. Ongoing use of our offerings signals your agreement to the modified terms.

14. Contact Information

Should you have inquiries regarding these Terms & Conditions, we can be contacted at: