Privacy Policy

1. Introduction

CreativeSolutionsGroup ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines our practices when it comes to gathering, using, revealing, and securing your data as you navigate our website creativesolutionsgroup.sbs or when engaging with our yacht charter offerings.

Your use of our services implies agreement to the data practices declared in this policy. Our policy complies with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) among other Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal details that you voluntarily submit to us during:

• Arranging a yacht charter
• Communicating with us via our website or by phone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in surveys or marketing activities

Such information may encompass:

• Identity and contact data (email, telephone, address)
• Billing details (handled securely by third-party agents)
• Preferences and specifications for chartering
• Emergency contact specifics
• Health-related or dietary particulars (if supplied)

2.2 Information Collected Automatically

A visit to our website results in the automatic collection of particular details concerning your device and browsing behavior:

• IP address along with geolocation data
• Type and variant of the web browser
• Website navigation and the duration of your visit
• Source websites
• Device facts (model, screen dimensions, etc.)

2.3 Cookies and Similar Tracking Technologies

We employ cookies and akin tracking mechanisms to heighten your web experience. These technologies serve us to:

• Keep track of your preferences
• Examine website traffic and functionality
• Deliver tailored content
• Enhance our services

Management of cookie settings is available through your browser preferences or our cookie consent feature.

3. Usage of Your Information

Our use of collected information is for the purposes such as:

• Service Provision: To offer yacht chartering services, manage reservations, and maintain communication regarding your bookings
• Assistance to Customers: To address your queries and provide support
• Payment Transactions: To process financial transactions and handle invoicing
• Protection and Security: To assure operational safety and curb fraudulent activity
• Marketing Activities: To dispatch promotional messages and updates (with your consent)
• Website Enhancement: To evaluate visitor patterns and refine website operability
• Legal Adherence: To observe pertinent laws and regulations

4. Sharing and Revealing of Information

Your personal details are neither sold, exchanged, nor rented out to external parties. Nevertheless, under these circumstances, sharing of your information may occur:

4.1 Vendors

Information may be passed to reputable third-party vendors assisting us in: payment processing; site hosting and upkeep; email marketing; analytical and operational monitoring; customer service support.

4.2 Legal Obligations

Your details may be disclosed if the law mandates or in response to legal processes, judicial directives, urgencies, or examinations of possible illegal conduct or scams.

4.3 Corporate Movements

Your information might be included in assets transferred during mergers, acquisitions, or sales of company property.

5. Data Safety

Security measures have been implemented to shield your personal information against illegitimate access, modification, exposure, or annihilation. These include encryption, secure hosting, access limitations, periodic reviews, and staff education.

Yet, no internet transmission method or electronic storage can be entirely secure. Thus, complete security of your information cannot be guaranteed.

6. Holding of Data

We retain your personal data only for as long as needed for the reasons it was collected or according to legal requirements. Storage durations typically are:

• Charter reservations: 7 years for tax/legal purposes
• Marketing communications: until opted out or deleted
• Website analysis: 26 months
• Customer aid: 3 years after the final interaction

7. Rights and Choices of Users

You possess rights which include access, rectification, erasure (regulated by law), data portability, marketing opt-out, and cookie management. To act on these rights, please get in touch using the contact details below.

8. External Services

8.1 Google Analytics

Google Analytics is utilized to scrutinize how the website is used. Opting out is possible with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Plugins

We feature links to social media platforms that have their own privacy protocols.

8.3 Payment Processing

Finances are managed by third-party processors conforming to PCI DSS standards.

9. International Movement of Data

Data might be moved to and processed in nations different from Germany. Applicable privacy legislation safeguards are upheld.

10. Safeguarding the Privacy of Minors

The intended audience for our services does not include individuals younger than 13, and we do not purposefully acquire their data. For suspicions of a minor submitting information, please contact us swiftly.

11. Adjustments to the Privacy Policy

Ammendments to this Privacy Policy may occur to mirror shifts in our practices or legal requisites. Notifications will be given via an updated policy posting, email to registered users, or a site notice. Continuing service use after the modification date signifies your endorsement.

12. Contact Information

Should you have inquiries regarding this Privacy Policy or our information handling, kindly reach out:

13. Google Ads User Consent Policy Compliance

We adhere to the consent policies of Google Ads users. Cookie and tracking settings can be modified any time via our cookie preferences.